Jacqui Cooper
Clinical Manager
Home Dialysis and Endocrine Clinics
bio: Jacqui started her training as a nurse in the United Kingdom and came to Canada in 1986. From front line nursing in critical care, to becoming a dialysis nurse and eventually a manager for nephrology, Jacqui is the first to lead innovation. In her career, she has worn many hats, including staff nurse, charge nurse, educator and manager.
Jacqui was instrumental in helping move dialysis from the hospital to the home, making it possible for people to have dialysis in their own private space! Jacqui’s motto is “nothing is impossible.” Most recently, Jacqui has led the work around Access to Kidney Transplant (AKT) for those living with kidney disease, working with patient partners like Len Hodder.
Jacqui always demonstrates the goal of patients as partners and displays this in her work with patients and staff. This was obvious when Jacqui helped accommodate a patient that would normally not be considered a home dialysis candidate. She worked with the patient, the patient’s family, and the nephrology team to help find the best fit for the patient.
Jacqui's portfolio as a Nurse Manager encompasses both nephrology and endocrine patients, all impacted by chronic disease. Her experience, knowledge and expertise needed to care for and support patients is apparent in her daily interactions with both patients and staff. When there is a difficult situation, she guides and supports staff to help patients overcome challenges and setbacks.
She also continually updates staff on educational and professional opportunities that provide them the opportunity expand and develop their professional roles, such as CNA certification in nephrology, leadership programs, publications, diabetes education and home dialysis rounds. As many of our patients are medically complex, Jacqui is able to support and empower her nursing team thus enabling them to provide safe and effective nursing care. She is a well-respected member of the nephrology community and is known for her outstanding partnerships with different UHN programs and teams.s
interest: Jacqui is key in pulling together and leveraging different programs across UHN and the health system and bringing teams together. She is always open to suggestions and ideas, which permits UHN staff to provide exemplary patient care in the province of Ontario, where nephrology has the highest home dialysis rates.
